Pro RevOps Ai Professional Limited Liability Company

Last Updated: November 28, 2025

This Privacy Policy describes how Pro RevOps Ai Professional Limited Liability Company ("Company," "we," "us," or "our") collects, uses, protects, and discloses information when you use our website, services, and AI-powered Revenue Operations platform (the "Services").

1. Scope of This Policy

This policy applies to two main categories of individuals:

• Clients and Website Visitors: Individuals who visit our website, contact us, or register for our Services.

• End-Users (Customer Data): The individuals (your customers or leads) whose data is processed by our AI agents (e.g., Grace the AI Receptionist or Frank the AI Social Responder) on your behalf as part of the Services.

For End-Users, we act as a Processor of data, and our Client (you) is the Controller of that data. Our use of End-User data is governed by our contractual agreement (Terms of Service and/or Data Processing Addendum) with you.

2. Information We Collect

We collect information directly from you, automatically through your use of the Services, and from third-party sources.

A. Client and Website Data (Collected Directly from You)

Category of DataPurpose and ExamplesContact and Account DataName, email address, company name, job title, phone number, and password used to create and manage your Pro RevOps Ai account.Billing and Payment DataBilling address and payment card details (processed securely by third-party payment processors; we do not store full payment card numbers).Support and CommunicationsRecords of communications, including emails, chat transcripts, and recorded service calls with our support team.

B. End-User Data (Processed on Behalf of Our Clients)

This data is provided to us by our Clients, or collected by our AI agents (Grace and Frank) when they interact with a Client’s customer (e.g., during a call or chat).

Category of DataAI Interaction TypeContact and Call DataEnd-user's name, phone number (Caller ID), email address, and any contact information provided during the conversation.Call/Chat TranscriptsFull transcripts and audio recordings of the conversations between the End-User and the AI agent (e.g., Grace, Frank).Qualification DataInformation gathered by the AI for lead qualification (e.g., Budget, Authority, Need, Timeline, service interest, appointment time).

C. Automatically Collected Data

Category of DataCollection MethodUsage DataIP address, device type, browser type, pages viewed, time spent on pages, and referring URL (collected via cookies and tracking technologies).Technical DataDiagnostic data, crash reports, and system performance logs from our Services.

3. How We Use the Information

We use the information we collect for the following commercial purposes and legal bases:

Purpose of UseLegal Basis (GDPR)Service DeliveryTo provide the RevOps AI services, manage accounts, and process transactions (e.g., scheduling appointments, qualifying leads).Product ImprovementTo analyze usage data, track service uptime, and identify areas for improvement of the AI's natural language processing and performance.Marketing and CommunicationsTo send operational updates, service announcements, and, where consented, marketing communications about new Pro RevOps Ai features.Security and LegalTo enforce our Terms of Service, protect against fraud, and comply with legal obligations (e.g., court orders).

Data and AI Training

We do not use your End-Users’ Personal Data (call/chat transcripts, PII) to train our core foundational AI models for other clients or the general public. We may use anonymized or aggregated, non-personal data for internal research and service improvement.

4. How We Share Information

We will not sell, rent, or trade your Personal Information. We share data only in the following circumstances:

• Service Providers (Sub-Processors): We share data with third-party vendors who perform services on our behalf, such as cloud hosting providers (e.g., AWS, Google Cloud), payment processors, and customer relationship management (CRM) software. These parties are contractually obligated to protect your data.

• With Your Consent/Direction: We share End-User data with third parties at your direction (e.g., integrating lead data directly into your designated CRM system).

• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.

• Legal Obligation: We may disclose information if required to do so by law, subpoena, or if we believe in good faith that such action is necessary to comply with a legal request or protect the rights, property, or safety of Pro RevOps Ai or others.

5. Your Data Rights

Depending on your jurisdiction (e.g., residents of the EEA, UK, or California), you may have the following rights regarding your Personal Data:

• Right to Access: The right to request copies of the personal data we hold about you.

• Right to Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.

• Right to Erasure (Right to be Forgotten): The right to request that we delete your personal data under certain conditions.

• Right to Object/Opt-Out: The right to object to the processing of your data, including the right to opt-out of marketing communications.

To exercise any of these rights, please contact us using the information in Section 8.

Note for End-Users: If you are a customer of one of our Clients and wish to exercise your data rights concerning the data processed by Grace or Frank, you must first contact the Client (the company you called or chatted with), as they are the Data Controller for your information.

6. Data Security and Retention

We implement commercially reasonable administrative, technical, and physical security measures (such as encryption, firewalls, and secure access controls) designed to protect your Personal Data.

We retain Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as otherwise required by law (e.g., tax records). Client data is deleted upon account termination, subject to a reasonable wind-down period and any overriding legal obligations.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and store certain information.

• What are cookies? Cookies are small files stored on your device that help us remember your preferences and analyze website traffic.

• What we use them for:

  • Essential Cookies: Required for the website to function (e.g., logging into your account).

  • Analytics Cookies: To track website usage and performance (e.g., Google Analytics).

• Your Choices: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us directly:

Pro RevOps Ai Professional Limited Liability Company

Email: [email protected]

Mailing Address: 1763 Columbia Rd NW Ste 175 PMB 472529 Washington, District of Columbia 20009-2891 US

Terms of Service

Pro RevOps Ai Professional Limited Liability Company

Last Updated: November 28, 2025

These Terms of Service ("Terms") govern your use of the AI-powered Revenue Operations platform and services provided by Pro RevOps Ai Professional Limited Liability Company ("Company," "we," "us," or "our").

1. Acceptance of Terms

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

2. Services and Access

2.1 Service Description

Pro RevOps Ai provides subscription-based access to AI-powered agents (including "Grace" and "Frank") for the purpose of revenue operations, lead capture, qualification, appointment setting, and automated communication across voice, chat, and social channels.

2.2 License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes, subject strictly to these Terms.

2.3 Modifications

We reserve the right to modify, suspend, or discontinue the Services (or any part thereof) with or without notice at any time.

3. Client Obligations and Conduct

3.1 Lawful Use

You agree to use the Services only for lawful purposes and in compliance with all applicable local, state, national, and international laws and regulations, including but not limited to telecommunications, data privacy (e.g., TCPA, GDPR, CCPA), and consumer protection laws.

3.2 Client Data

You are solely responsible for the accuracy, legality, and appropriateness of all data, information, and content (including customer contact lists) provided by you or collected by the AI agents on your behalf ("Client Data").

3.3 Prohibited Conduct

You agree not to use the Services:

• To engage in harassment, spamming, phishing, or any form of abusive behavior.

• To transmit material that infringes the intellectual property rights of others.

• To engage in high-risk activities where the failure of the service could lead to death, personal injury, or catastrophic property damage.

4. Billing, Payment, and Termination

4.1 Subscription and Fees

All fees for the Services are set forth on our Pricing page and/or your signed Order Form. Subscriptions are billed on a recurring basis (e.g., monthly or annually). By subscribing, you authorize us to charge your payment method for all applicable fees.

4.2 Overage Charges

Usage exceeding the limits defined in your selected plan will incur additional charges, as specified in your Order Form or our current pricing schedule.

4.3 Cancellation and Refunds

You may cancel your subscription at any time by providing 30 days' written notice, as detailed in our billing policy. Except where expressly stated otherwise in a specific promotional offer or guarantee, all fees paid are non-refundable.

4.4 Termination by Us

We may suspend or terminate your access to the Services immediately if you breach any part of these Terms, including failure to pay fees when due.

5. Intellectual Property

5.1 Our IP

The Service itself, including all design, text, graphics, and underlying software (including the AI models and technology powering Grace and Frank), are and will remain the exclusive property of Pro RevOps Ai and its licensors.

5.2 Client Data Ownership

You retain all ownership rights, title, and interest in and to all Client Data. We are granted a limited, worldwide, non-exclusive license to use, reproduce, and display the Client Data solely as necessary to provide the Services to you.

6. Confidentiality and Data

Both parties agree to maintain the confidentiality of all non-public information received from the other party. We handle all data, including your customer data, in accordance with our Privacy Policy. You agree to review and comply with our Privacy Policy.

7. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. PRO REV OPS AI EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PRO REV OPS AI, NOR ITS DIRECTORS, EMPLOYEES, OR AGENTS, BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO PRO REV OPS AI FOR THE SERVICES DURING THE SIX (6) MONTHS PRIOR TO THE ACT GIVING RISE TO THE LIABILITY.

9. Indemnification

You agree to indemnify, defend, and hold harmless Pro RevOps Ai from and against any and all claims, liabilities, damages, and costs (including reasonable attorneys' fees) arising out of or relating to: (a) your breach of these Terms; (b) your violation of any laws or rights of a third party; or (c) your misuse of the Services.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the District of Columbia, US, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the state and federal courts located in the District of Columbia to resolve any legal matter arising from these Terms.

11. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Pro RevOps Ai Professional Limited Liability Company

Email: [email protected]

Mailing Address: 1763 Columbia Rd NW Ste 175 PMB 472529 Washington, District of Columbia 20009-2891 US